Find out what our customers have to say about us
It is with pleasure that we pass on our sincere thank you for the quality of workmanship we experienced with Gary West Pools for our recent pool installation. With our small yard and limited access we simply didn’t think it would be possible to install the pool of our dreams. From that day we met for a site inspection through to the very end, the professionalism and efficiency displayed by Shane and the team at Gary West Pools has been a pleasure. Thank you Gary West Pools.
Glenn and Belinda
We are writing to share our delight at the finished product of our pool, the Valentina.
As you know, we had our pool installed prior to Christmas 2019 and it has definitely been a great asset to our family. We wanted to share our testimony with your potential clients of our experience. Being new to the area, we sought local advice and recommendations of feedback and also conducted our own thorough research prior to deciding to go ahead with Gary West Pools. Undoubtedly, the recommendations consistently were to go with Gary West Pools. We regularly heard the phrase, “you won’t be disappointed”. From the initial moment we met you at the site inspection, we have found your interactions to be honest and you always acted with integrity by having our best interests at heart. Your workmanship of our pool is fantastic and your attention to detail has not gone unnoticed. You were always patient in answering the many questions we had throughout the process to ensure that we were kept well informed and were happy with the end product. Your team were also hard working and consistently turned up when arrangements had been made and communication with your administration staff was also easy and consistent. What we liked most about dealing with Gary West Pools is that from the initial quotation process to the actual handover, we dealt with yourself who made sure the process was easy and timely. It is not often that you have a service where the face of the business works closely with the client from the beginning to the end. We have also been impressed with the after service we have received when we have required additional support/advice since installation.
The finished product is high quality and sits pride of place in our yard and has become a centrepiece for entertaining. It has been a pleasure working with yourself and the team and we would highly recommend your services to potential clients. Thank you again for our new pool. We are extremely happy with it.
Steven and Lauren Dunlop
We are incredibly pleased with our decision to go with Gary West Pools. The service provided by Shane and the team throughout the whole process has been fantastic. We appreciated Shane’s approach to our decision process, happy to answer any questions openly and honestly. A professional and friendly team, we wouldn’t go with anyone else!
Emily and Phil
Our ideal back yard turned from a dream to a reality thanks to Gary West Pools. It started with a meeting with Shane; he was realistic on what was achievable for our back yard and clearly explained the installation procedures and timelines. The initial meeting was extremely detailed; there was no doubt what was and what was not included in the package…no surprises. If we had any questions after the consult, Shane would always answer our questions…with no obligation. It is a big decision and Shane understands that! We did get three other quotes…we have done all the leg work for you….stick with Gary West Pools! Great people, quality service, pools, equipment and outstanding results. Gary West Pools can also arrange everything from electrical to plumbing to fencing to landscaping. Shane was there during installation (no dump and run!!) and personally did the handover after installation…and three months after installation, Shane has no hesitation in answering any questions we have about pool maintenance, equipment or just general pool questions. We have a small backyard and thanks to Shane we were able to install a pool that actually increases the usability of our back yard, and now we are able to enjoy a space with our family and friends for many years to come.
Chris and Angela Cyc
We had heard so many wonderful reviews from friends of ours who own a Gary West pool that we didn’t even consider other local pool companies! We wanted a GWP of our own. After meeting Shane and talking a bit about the pool and listening to his ideas, he made us feel very comfortable we had made the right decision. Brooke was great too, with her knowledge and experience in design and creative input. This was most welcome, especially in trying to decide on a pool colour. The pool installation went very smoothly and Shane and the boys worked tirelessly all week to present us at the end with a quality, Gary West pool we are very proud being owners of. I would highly recommend Gary West Pools!
Gina & Simon Croker
Thanks for making it a wonderful experience! Right from the beginning you have been wonderful to deal with. Gary West Pools has a great reputation and it is well deserved. Could you please pass on our thanks to Shane, Josh and Luke for their efforts.
We can’t believe this time last week we had a big hole in our backyard and now we are swimming! What wonderful service. It was a pleasure doing business with you, we will be recommending you to everyone.
Shirlene and Pete Skerry
From the very first contact we had with the guys from Gary West Pools we have been impressed with their professionalism, work ethic and knowledge of their product. We always felt fully informed and an integral part of the whole process. They answered all our questions and responded to all our needs efficiently and effectively. Nothing was too much trouble for them.
All equipment, products and fittings used were top quality and no corners were cut on quality outfitting.
Shane and his boys completed the whole project from start to finish. They used their own subcontractors and the total team approach ensured our pool was up and running in the quickest possible time.
Follow up and after sales service has been 2nd to none and they go by the motto: “Just a phone call away, don’t hesitate to ask, we want you to call!”
Thanks for our summer fun! We are so glad we chose Gary West Pools!
Jenny and Brendan Brown
We would like to thank Shane and Gary for delivering us a fantastic pool, with quality, great service, and a great team with Josh and Luke. Also offering support after the job was completed in helping us to get to know our pool.
We highly recommend Gary West Pools. Special thanks to Shane for being a pleasure to deal with.
Chris and Kim Davies
Gary West Pools has installed 2 swimming pools for us. The first 15 years ago and more recently at our new home.
Once again, Shane and Gary delivered an excellent service, with:
- A high end quality pool and equipment
- The very important careful and correct pool installation
- Very approachable and personalised service
We would highly recommend Shane and the team to anyone who is considering having a quality swimming pool installed.
Lois and Casper Jobs
We would both like to thank you Shane for our beautiful pool. We found the whole process a delightful seamless experience from beginning to end.
What we were particularly impressed with was your honesty Shane and your timeliness. You gave us a start date at the beginning of the contract and a date that the pool would be dropped into the ground, and thats exactly how it happened.
Its very refreshing to find someone who actually follows the program that he lays out.
You and your team were meticulous with your work and your efforts to make sure we ended up with a perfect result.
We cannot say enough good things about you and we would be only too happy in the future to make our pool available for you to show potential customers.
You might also like to know that we have come into contact with quite a few people who have had a Gary West Pool installed at their homes and they all have the same opinion as we do. Your company and you have a very good reputation in Albury Wodonga and people have nothing but good things to say.
So once again our sincere thanks for all your efforts and our beautiful pool.
We look forward to seeing you again in the not too distant future.
Kind and sincere regards
Lew and Di Bainbridge